Privacy policy

FreshStarz is an app by Lemon Lemon Lime Limited, 200 North Service Rd, Suite #428, Oakville, Ontario L6M 2Y1, Canada. In this policy, “we” and “us” mean Lemon Lemon Lime Limited. Questions go to hello@freshstarz.com.

Only what you type into the sign-up form, plus a few details about how you got there:

• Your name and business email
• Your business name and business type
• Roughly how many Google reviews you have
• Your phone number and the plan you’re interested in, if you choose to give them
• Your consent: the exact wording you agreed to and the time you agreed
• The page address, any campaign tags in the link you used, and which headline version you saw

If you use the form on our Contact page, we collect your name, email, phone number (if you give it), your message, the wording you agreed to and the time you sent it, and the page address. We use it only to reply to you. It doesn’t add you to our email list. Messages are saved on the same private server as sign-ups, and we get an email copy so we can reply.

We use your details to email you about FreshStarz and its launch. If you left a phone number, we may call you once to ask how you get reviews today. We won’t text marketing to that number.

We never sell your details, and we don’t share them with anyone except the services we use to run the sign-up list (below).

Sign-ups are saved on a private server (a virtual private server, or VPS) operated for Lemon Lemon Lime Limited, outside the public part of the website. We also get an email notice of each sign-up and keep a copy in a private Google Sheet. Google may store that copy outside Canada. Text used to draft review replies is sent to Groq, which is based in the United States, as described under “When you use FreshStarz to draft replies to reviews.”

We don’t use tracking cookies, analytics or ad pixels. Our fonts are hosted on our own server. Like most websites, our server keeps standard access logs (such as IP address, browser and pages visited) for security. To stop spam, the sign-up form keeps a scrambled (hashed) version of your IP address for about an hour.

When FreshStarz is running for your business, you’ll give us your customers’ names and phone numbers or emails so we can send the review requests you ask for. We use them only for that, and we handle STOP and unsubscribe replies. Star ratings and private notes are shared only with your business. We’ll update this policy with more detail before the service starts.

If you use AI-drafted replies, FreshStarz sends the review text, its star rating, your business name, your chosen tone and a few of your own past replies to our AI provider, Groq, which is based in the United States, to write a draft. Before anything is sent, we remove the reviewer’s name and any email address, phone number or link in the text. We don’t send your email address, your account details or your customers’ contact details.

We’ve turned on Groq’s Zero Data Retention setting, so the text we send and the draft that comes back are not retained by our AI provider. Groq keeps only usage records, such as how many requests we make, which don’t include any of the text. Under its terms, Groq can’t use this text to train its models.

AI drafts can be wrong. You read, edit and approve every reply, and you post it on Google yourself. FreshStarz never posts anything for you.

We keep the reviews you paste and the replies you approve in your FreshStarz account so drafts can sound more like you. You can turn this off or delete your saved replies at any time in Settings. We don’t log the review text we send for drafting.

Every email we send includes a way to unsubscribe. You can also write to hello@freshstarz.com. We act on unsubscribe requests within 10 business days, as Canada’s anti-spam law (CASL) requires.

You can ask us what we hold about you, ask us to correct it, or ask us to delete it, at any time. Email hello@freshstarz.com and we’ll reply. We keep sign-up details until you unsubscribe or ask us to delete them, or until we no longer need them.

If we change this policy, we’ll update it here and change the date at the top. If a change is significant, we’ll email people on our list.